Peter Ricci

Homehound re- launch

Homehound.com today relaunched a new site with a real Web 2.0 feel. I actually like many features of this site and some I do not like at all. Whilst there is nothing new, it is the first portal of note to actually launch a front line offering with this technology. The site looks a little basic, but I think this is deliberate and it is clean!

Quick Peek:
Type in an address, suburb or postcode and the server returns results from the database to do some more searching. Nothing really new, but the way it is done deserves a pat on the back. You can then select either sales or rentals and receive your search results. Maybe they should tell the user what to do next as you have to then click either sales or rentals.

Search results come to the left hand side and a map appear to the right - well sometimes, I tried a few searches and the map did not appear. The results are clean and you can view very small thumbnails of listings before jumping to the actual property page. The map unfortunately does not scale as you increase the size of the page.

I would really like someone to do this as many Internet users have large screens and this is where portals can take advantage as it is my belief that most people with larger monitors are more than likely more Internet aware and have more money.

Ok, so we go further and click on an icon on the map and get a little pop up, again you can scroll through images (tiny) which is a great little innovation. You can also save your favourites and view them later (but I cannot find where I click to see these.)

You can also view full details in a new window or by clicking on and going to another page and then going back. I would like to see view listing in new window as default and more prominent because it makes more sense to users rather than having to go back and forth.

Advertising on the site is at a minimum but it must be said this may well be because not many companies want to advertise on the site. Will be interesting to see if advertising increases with popularity.

All in all a lovely little development, clean and crisp, fast enough with only a few minor quibbles to begin with.

These Web 2.0 sites are in their early stages and this site has shown you do not need to overload the site with cool stuff. Just give the user what they want and quickly and no users do not go to real estate sites to get quotes on home loans or to view pop overs/unders of ads crawling across the page.

The site is no blow away winner but I know they have a small budget and credits must go where credits are due…But they must get more agents and then tell Australia about the site.

I think homehound.com will only ever be a fringe player as it is owned and operated by major franchise groups and PPL and that pretty much means most (not all) private agencies will not get involved. The site also makes no mention whether it is FREE forever and has no policies on competition for listing placements in their terms and conditions.

Please Note: homehound.com.au is a partnership between Property Page Pty Ltd (PPL) and the Independent Print Media Group.

PPL is a company owned by the real estate industry’s major franchise groups. The shareholders are Century 21, L.J. Hooker, Ray White and Raine and Horne – all members of the National Real Estate Franchise Association (NREFA).

Please Note 2: I only spent around one hour on the site and I am sure their will be a few more issues. But have a look for yourselves and let me know what you think.

Comments

My first impressions are that it is pretty nice. A few of the cool Ajax technology could have been extended further to make a slicker user interface. MyHome should take a good hard look at this as how they should have done it.

Craig
30th May, 2007

The latest reincarnation of Homehound is uncannily like the Realestate.com.au beta site property.com.au and shades of Zillow. Both are modelled on Google mapping and I really do like the spatial representation rather than just a thumbnail list, this will be very appealing to users and is so logical. The home page list of recent searches is helpful as well.

Unfortunately in my experience speed is very slow and photo image quality is appalling (their techs will have to fix this as many agents spend up big to get quality images only to see them destroyed unnecessarily and cop heaps from the vendor who is paying). Obviously only properties that include their address will show on the map thereby giving those agents an immediate advantage. I do not like the fact that office logos do not show on the thumbnail strip.

It is hoped that Homehound finally get their reporting act together and actually measure and report on all aspects of site usage iuncluding property views and emails.

I agree with Peter, the site will never be a major player in internet real estate marketing and lead generation in Australia unless they can attract more Agents and spend a great deal on advertising.

Stephen
31st May, 2007

I have to be honest I had never heard of homehound until i found this blog :) I like it although I think property.com.au layout is nicer and cleaner.

Paul Kravyen
31st May, 2007

At least they haven’t got a stoopid “beta” label on there! ;-) Every website is (or should be) in a perpetual state of evolution and improvement.
At least it shows they are doing something about building a better customer experience.
I have to say the way the homepage reflects my activity is fantastic! The site is about me, my searching and what I want to look at (and have looked at or saved) rather than what *they* want me to look at. I think that is a very interesting approach to it.
I like it. :-) I have to agree they need a few more listings, but it’s more pleasant experience that the noise on REA, the constantly (and slowly) re-loading domain and the overly tricky myhome.

Adam McWhinney
31st May, 2007

It’s refreshing to find someone who is easily satisfied with any old piece of junk, perhaps there’s a future for MyHome too ?

Sam
31st May, 2007

Dear Sam,

with the franchisors involved with both myhome and homehound, I giggle when I read your last post.

Perhaps anything involving the franchisors uses the word HOME in its title.

Still there was a snippet in the paper earlier this week that said the franchisors are trying to dump homehound in favour of myhome. With the launch of homehound, a much cleaner and more user friendly site, you have to wonder just what they are thinking.

Perhaps they should promote homehound? it seems to have far more appeal.

Does anyone know how much money it would take to promote homehound?

E

Elizabeth
31st May, 2007

Hi Elizabeth.

The only way Homehound can advertise is through its own newspapers (oops going) or through the Internet and also icons on all of the pages of the major franchises. Any other advertising would be just too expensive.

They could also build tools (API’s) that developers could plug into and display Homehound listings on other sites (cool geeky Google factor) and also advertising on major search engines.

Search Engines advertising real estate are crowded spaces these days and really cost a lot per click as it is competitively auction priced (highest bidder goes to top)

I would imagine the last one would be their best choice and for an Australia wide campaign year in year out would cost 100’s of thousands of dollars per annum.

The thing is, the tough thing is, why would a buyer go there when REA and Domain have many more of what buyers are looking for. Yes a great clean user friendly site will woo some, but buyers go to where the listings are and they want them all in one place.

People often tell me to put my money where my mouth is and build one, but as you can see it is just not possible unless agents say ok, we are in it for the long haul.

With that in mind you also have to ask why? Because when Google, Yahoo and MSN enter it will make it very very hard to make a buck out of agents.

Peter Ricci
31st May, 2007

It’s not just how much money Elizabeth, it’s know how and these people don’t have it, only REA and domain know how to get a site visible enough to work.

You can throw all the money you like at a site but it won’t work unless the operators have the required know how.

Sam
31st May, 2007

Its a two horse race now.
Maybe Google can be the disruptor but REA and Domain are the only games in town from a subscription payment vs value point of view.

snoop
1st Jun, 2007

I agree snoop and you’d have to include realestateview.com.au in Victoria as it is very visible as it’sco branded with many Vic agents.
To even consider anything else is worth using is folly, My Home could have been ok if Mr Packer understood the Internet or how to source people that do, he can spend as much as he likes on that dog of a creation and I’ll give you a written guarantee that it will sink like a stone anyway.

Sam
1st Jun, 2007

Good Afternoon,

Young Adam, you would not be the same Adam McWhinney who came to a homehound christmas presentation on homehound.com, for agents at the then Fox Studio’s?

I remember listening to an Adam McWhinney tell us all about homehound.com and how we all had to be on it in order to advertise in the Wentworth Courier, but also pay money to be put in the Homehound.com magazine.

No wonder you like the new homehound!

E

Elizabeth
2nd Jun, 2007

Interesting comment Adam
RE the beta comment.
I think its a nice flag.
Not all users are web developer knowalls.
It sends a clear signal to a consumer that the site is in test mode,and having good ways to feedback user experience should be prominent.
Of course sites never stop development (except rea) …

snoop
3rd Jun, 2007

Hi Elizabeth,

Many things have changed since I worked on homehound, mainly homehound! :-) My comments posted here are personal and genuine, otherwise I would have dislcosed my work background as I have done in the past on this site.
Regardless, I still enjoy homehound from a users perspective.
Just for the disclaimer record I currently work for News Digital Media.

Snoop, take your point about the beta sign and consumer feedback, I suppose I am just all “beta’d out”! :-)
Cheers,
Adam

Adam McWhinney
4th Jun, 2007

Hello Peter,

Thank you for your review of the new homehound.com.au website.

As you have quite rightly pointed out, we made a conscious decision to provide users with a clean interface. Basic it may look, but that’s the beauty of it. Nothing to work out. Simple.

We have delivered quite a few new features in a quite understated way. Most are not shout-from-the-trees features, but things that simply make the experience less cumbersome for users. One example is the ability to scroll through images in the list view to help the user decide whether or not to view the full details. Another is the way we dedicate the home page to the user’s activity, instead of acres of advertising. In essence we wanted the site to just work for the user.

With all launches of a site of this complexity there will be teething problems. We have got a handle on most of them now and look forward to rolling out new features in fairly rapid succession over the coming months. For the record, planning began in August 2006, and technical development commenced in February/March 2007. We still have a lot of work to do with many more features to come, but we’re very proud of what we’ve achieved so far.

The proposition is still the same for Real Estate Agents – all agents are welcome to list their properties for free. So from a cost per lead basis, we’re always going to be the most cost efficient! I believe that we can also now claim to be the only viable national, free, non-media company owned property portal in the market. We provide a real alternative to paying fees to the two, err, make that, three largest companies controlling media in Australia.

I would also just like to say hello to “Sam”. Not sure of your background, Sam, but you seem fairly certain that we here at homehound.com.au have no idea what we’re doing. I tend to disagree – no surprises there! For the record, I have been involved in online real estate portals since 1998, and in fact worked on the development of the very first domain.com.au website. Some of our developers have been involved in online real estate for longer than that. Our SEO strategy draws on experience from dedicated SEO specialists with a long history of delivering for the Real Estate segment. So having said all of that, I believe we can claim to know a little bit more about the online real estate business than many.

Finally, I’d just like to correct one point you make, Peter. You have stated that homehound.com.au is owned and operated by major franchise groups. This is incorrect. You have clarified this in your first Note where you point out the partnership arrangement, however, I thought it pertinent to clarify the point. For the record, the site is run on a day-to-day basis by IPMG Interactive independently of the PPL partners, however, they are certainly partners in the overall scheme of things and are actively involved in development discussions and consulted regularly. Contrary to this being a hindrance, I would expect that input from the industry when making decisions on the direction of homehound.com.au would be of benefit to all real estate agents.

Regards to all,

Calvin.
Director of Product & Operations
homehound.com.au

Calvin Brodie
8th Jun, 2007

- Calvin,

Just a tip for floorplans. Get rid of jpeg floorplans and use gif format. The plan reproduces better and looks SO much better on the screen.

PaulD
9th Jun, 2007

Good Afternoon,

Calvin, can you clarify your position please?

” I believe that we can also now claim to be the only viable national, free, non-media company owned property portal in the market.”

Then a bit later on…

“For the record, the site is run on a day-to-day basis by IPMG Interactive independently of the PPL partners, however, they are certainly partners in the overall scheme of things and are actively involved in development discussions and consulted regularly. ”

Knowing what we do, that PPL and IPMG are partners in the site. Further that IPMG IS a media company. How can you claim that homehound.com is a “non-media company owned property portal in the market”?

Simply - Homehound is a joint venture between the formerly 3rd largest Print company in Australia, and the top 4 franchisors.

To spin it otherwise is misleading.

E

Elizabeth
9th Jun, 2007

Hello Elizabeth & PaulD,

I don’t believe my comment was misleading - the recent sale by IPMG to News Ltd of the FPC publishing business pretty effectively moves IPMG out of being a mainstream large scale media company, wouldn’t you agree?

PaulD - thanks for the suggestion. We use & display floor plans as supplied to us by real estate agents. If we get a gif then we display as a gif. It would be unwise for us to alter an image format from that which has been supplied to us.

Regards,

Calvin.

Calvin Brodie
13th Jun, 2007

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