Comments on: Realestate.com.au V2 – Are Some Cracks Starting to Show? http://www.business2.com.au/2010/05/realestate-com-au-v2-are-some-cracks-starting-to-show/ Real Estate Agent News and Information Technology Sat, 11 Feb 2012 14:54:09 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Marmellows are yummy http://www.business2.com.au/2010/05/realestate-com-au-v2-are-some-cracks-starting-to-show/#comment-9899 Marmellows are yummy Tue, 22 Jun 2010 15:54:40 +0000 http://www.business2.com.au/?p=3080#comment-9899 i dont like teh new layout. i dont like teh new layout.

]]> By: Glenn Batten http://www.business2.com.au/2010/05/realestate-com-au-v2-are-some-cracks-starting-to-show/#comment-9309 Glenn Batten Mon, 17 May 2010 23:16:25 +0000 http://www.business2.com.au/?p=3080#comment-9309 My alerts finally started working this week. Rachael, I reckon your rep got their but kicked about that lack of contact. It really does come down to the individual. We have had some great reps and have had some average ones. Right now Zak who looks after us is great but I would hate to be in his shoes over the past few weeks. My alerts finally started working this week.

Rachael,

I reckon your rep got their but kicked about that lack of contact. It really does come down to the individual. We have had some great reps and have had some average ones. Right now Zak who looks after us is great but I would hate to be in his shoes over the past few weeks.

]]> By: Rachael Lord http://www.business2.com.au/2010/05/realestate-com-au-v2-are-some-cracks-starting-to-show/#comment-9197 Rachael Lord Wed, 12 May 2010 04:43:23 +0000 http://www.business2.com.au/?p=3080#comment-9197 I'm from Beach & Bay (where Kylie works) I have been doing some research today. Firstly I called customer care and asked who our rep was. The name sounded familiar and I searched my emails to see he had emailed us ONCE trying to sell a product (never introduced himself as our new account manager though or called and said hello). Despite domain.com.au problems, our rep there is in contact with us at least once a fortnight. I checked realestate.com.au internally how many emails had been sent for a particular property as Kylie complained it seemed very quiet. I can see internally that 6 have been sent (RE unlike domain.com.au do not list the email addresses and the dates though, its just a number, very frustrating). We then searched Kylie's emails and 3 were found from 6th May, 6th May & 3rd May. Cyberspace seems to have swallowed up the other 3? I'll let you know if I get any love from our rep in the next few days. I have a list of complaints ready and raring to go. I’m from Beach & Bay (where Kylie works)

I have been doing some research today.

Firstly I called customer care and asked who our rep was. The name sounded familiar and I searched my emails to see he had emailed us ONCE trying to sell a product (never introduced himself as our new account manager though or called and said hello).

Despite domain.com.au problems, our rep there is in contact with us at least once a fortnight.

I checked realestate.com.au internally how many emails had been sent for a particular property as Kylie complained it seemed very quiet. I can see internally that 6 have been sent (RE unlike domain.com.au do not list the email addresses and the dates though, its just a number, very frustrating).

We then searched Kylie’s emails and 3 were found from 6th May, 6th May & 3rd May. Cyberspace seems to have swallowed up the other 3?

I’ll let you know if I get any love from our rep in the next few days. I have a list of complaints ready and raring to go.

]]> By: Robert Simeon http://www.business2.com.au/2010/05/realestate-com-au-v2-are-some-cracks-starting-to-show/#comment-9192 Robert Simeon Wed, 12 May 2010 01:59:58 +0000 http://www.business2.com.au/?p=3080#comment-9192 It does not get any more obvious than this property we launched one week today - here is the online comparisons which highlight that our online business is attracts more traffic than REA. Look at the huge difference between REA and Domain. Total internet hits this campaign: www.rwm.com.au 169 www.domain.com.au 360 www.realestate.com.au 125 It does not get any more obvious than this property we launched one week today – here is the online comparisons which highlight that our online business is attracts more traffic than REA. Look at the huge difference between REA and Domain.

Total internet hits this campaign:

http://www.rwm.com.au
169
http://www.domain.com.au
360
http://www.realestate.com.au
125

]]> By: Kylie Emans http://www.business2.com.au/2010/05/realestate-com-au-v2-are-some-cracks-starting-to-show/#comment-9179 Kylie Emans Tue, 11 May 2010 05:48:09 +0000 http://www.business2.com.au/?p=3080#comment-9179 Mmm I am doing my own research here and we seemed to have fallen into the black hole as well... Mmm I am doing my own research here and we seemed to have fallen into the black hole as well…

]]> By: Robert Simeon http://www.business2.com.au/2010/05/realestate-com-au-v2-are-some-cracks-starting-to-show/#comment-9177 Robert Simeon Tue, 11 May 2010 04:38:43 +0000 http://www.business2.com.au/?p=3080#comment-9177 Kylie, Sort of - I made a comment about REA (namely we don't get any emails from them any more) here on B2. She read it then contacted me directly to introduce herself to discuss my concerns which then prompted them to fully investigate our account and all those missing emails which it appears have gone missing and shall forever remain unanswered which makes us (RWM) look totally incompetent in the eyes of those who sent the enquiry. There appears to be one big black hole at REA that destroys email enquiries as they never get sent. We are meeting on Thursday to discuss the REA Black Hole. Kylie,

Sort of – I made a comment about REA (namely we don’t get any emails from them any more) here on B2. She read it then contacted me directly to introduce herself to discuss my concerns which then prompted them to fully investigate our account and all those missing emails which it appears have gone missing and shall forever remain unanswered which makes us (RWM) look totally incompetent in the eyes of those who sent the enquiry. There appears to be one big black hole at REA that destroys email enquiries as they never get sent.

We are meeting on Thursday to discuss the REA Black Hole.

]]> By: Kylie Emans http://www.business2.com.au/2010/05/realestate-com-au-v2-are-some-cracks-starting-to-show/#comment-9176 Kylie Emans Tue, 11 May 2010 03:57:20 +0000 http://www.business2.com.au/?p=3080#comment-9176 Thanks Robert! Did you initiate that meeting? Thanks Robert! Did you initiate that meeting?

]]> By: Robert Simeon http://www.business2.com.au/2010/05/realestate-com-au-v2-are-some-cracks-starting-to-show/#comment-9175 Robert Simeon Tue, 11 May 2010 03:45:30 +0000 http://www.business2.com.au/?p=3080#comment-9175 Kylie, I'm meeting ours on Thursday and that is a first for at least 2 to 3 years. May they will going to the Shire once they cross the Harbour Bridge? BTW - I will tell them that you are in search of your REA representative also :) Kylie,

I’m meeting ours on Thursday and that is a first for at least 2 to 3 years. May they will going to the Shire once they cross the Harbour Bridge? BTW – I will tell them that you are in search of your REA representative also :)

]]> By: Kylie Emans http://www.business2.com.au/2010/05/realestate-com-au-v2-are-some-cracks-starting-to-show/#comment-9174 Kylie Emans Tue, 11 May 2010 01:39:29 +0000 http://www.business2.com.au/?p=3080#comment-9174 We don't even have a realestate.com.au rep, it must be over 12 months since we last heard from anyone from realestate.com.au! We don’t even have a realestate.com.au rep, it must be over 12 months since we last heard from anyone from realestate.com.au!

]]> By: Tatiana Mijalica http://www.business2.com.au/2010/05/realestate-com-au-v2-are-some-cracks-starting-to-show/#comment-9166 Tatiana Mijalica Mon, 10 May 2010 04:16:33 +0000 http://www.business2.com.au/?p=3080#comment-9166 This is the new alert I set up last week: Properties for sale between $500,000 and $2,000,000 in Abbotsford, VIC; Armadale, VIC; Balwyn, VIC; Camberwell, VIC; Hawthorn, VIC; Kew, VIC; Prahran, VIC; Richmond, VIC; South yarra, VIC; Surrey hills, VIC; Toorak, VIC (Sorted by: Most Relevant) buy Daily(change) Email alert is fine now, still no Ebrochures This is the new alert I set up last week:

Properties for sale between $500,000 and $2,000,000 in Abbotsford, VIC; Armadale, VIC; Balwyn, VIC; Camberwell, VIC; Hawthorn, VIC; Kew, VIC; Prahran, VIC; Richmond, VIC; South yarra, VIC; Surrey hills, VIC; Toorak, VIC (Sorted by: Most Relevant) buy Daily(change)

Email alert is fine now, still no Ebrochures

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