Comments on: Client and Customer Feedback – Are You Really Satisfied?

By: Phil Kells

Phil Kells — Tue, 27 Jul 2010 06:28:27 +0000

Great to see your response rates are going well Glenn.

We’ve just released a reporting update that enables drill down to the customer level across all of our reports. We hope you find it useful!

Feedback always welcome – @RealSatisfied or via http://www.realsatisfied.com.au

cheers,

Phil

By: Glenn Batten

Glenn Batten — Thu, 22 Jul 2010 23:37:52 +0000

Just an update. With regards to the property management surveys we sent out originally we are currently about 40% returned with every day seeing another few back and that without any wine bribery

By: Phil Kells

Phil Kells — Thu, 22 Jul 2010 11:50:02 +0000

Vic – could not have said it better

Glenn – thanks for the review and your feedback – look out for a few updates next week & thanks everyone else for your comments… we love the feedback, keep it coming!

Cheers,

phil

By: Vic

Vic — Thu, 22 Jul 2010 09:54:35 +0000

Hi SAP Training London,

Can’t help myself with this one.

Do they want more, then they will pay, or do they want more than they pay for, or do they want more, get more, then pay for it?

Hope you guys don’t teach English.

By: SAP Training London

SAP Training London — Thu, 15 Jul 2010 11:38:48 +0000

The major problem from the customer side is that their expectation is more. And from the client side, they want more then they pay.

By: Mac

Mac — Thu, 15 Jul 2010 01:24:59 +0000

Thanx Glenn.
Off topic, do you/Peter et al, know anything about facebook real estate /realty applications please? How are they rated? How can I find them? I stumbled upon some portally type apps that we could add to our page in there last year but they don’t seem to be too obvious now.

Thx,
Mac

By: Jayne Harwood

Jayne Harwood — Tue, 13 Jul 2010 23:01:32 +0000

We have been looking at conducting surveys so will definitely look at this. Thanks Glenn. We are really keen to get some buyer surveys out to see where they start their search for property so I am hoping that this may do the job. We have also been looking at gathering landlord testimonials so this could kill two birds with one stone! Now I just have to work out what to give away!

By: wayno

wayno — Tue, 13 Jul 2010 08:14:53 +0000

I will fill one out just to win the case of wine

By: Robert Simeon

Robert Simeon — Tue, 13 Jul 2010 05:29:58 +0000

Glenn,

A smart initiative indeed however as discussed it needs a timer (as we can get caught on long surveys) – keep it short and sweet. Secondly: apply the Law of Reciprocity and reward clients who complete the survey with a chance to win a case of wine for taking the time to complete the survey.

That way everybody is happy

By: Glenn Batten

Glenn Batten — Tue, 13 Jul 2010 00:17:55 +0000

They go up and down and are not reliable at all Rachael. I did a check a while back and at that time it was because spammers were hijacking the article titles to try and generate unique content. It really makes this feature unreliable.