You Lost Me At ‘Hello’

This article is ‘Part 3 of How to Get More From RealEstate.com.au Without Paying Extra Money.’

In Part 1 of this series, I covered how to get the best coverage for your agency within the Find An Agent Section settings and in Part 2 I discussed an important internet marketing strategy where you can improve the number of visits you can get to your listings.

In that article I also covered 3 simple internet marketing concepts, the first of which was ‘The Image Catches Their Eye’ which leads me to…

You Lost Me At ‘Hello’

Have you ever seen that part in the movie Jerry Maguire where Renee Zellweger says to Tom Cruise “You had me at Hello?” If not, here’s a quick snippet from the movie.

Well, with this phrase in mind, I can not stress how important it is to grab a buyer or sellers attention over the web, especially on realestate.com.au.

Ultimately, you want to aim to ‘Have them at hello too’ which means that they will continue to keep reading about your listing.

The ‘Hello’ part is so important over the web, because with a woman you have somewhere between 2 – 4 seconds to grab their attention, whereas for a male, it’s 5 – 7 seconds, yet unbelievably there are still a number of agents who are committing the cardinal sin on realestate.com.au.

What’s the cardinal sin on realestate.com.au?

I find it astounding in today’s world of digital photography, that some agents are still uploading their listings onto realestate.com.au without any images of the property at all.

What’s more, realestate.com.au don’t allow listings to be uploaded to their site unless their is an image & some agents actually go out of their way to upload a generic image instead, just to get the listing up onto the realestate.com.au site.

Some agents must be in such a hurry to get the property uploaded onto the web on a Friday afternoon, before the receptionist goes home, that they upload the listing without photos, without considering the damaging consequences.

Maybe the owner is super keen to have the property uploaded before the weekend, but uploading any listing onto realestate.com.au without photos of the property is a huge mistake.

The image is such a big attention grabber and having no image could actually put the ideal buyer off.

Plus, lots of potential sellers subscribe to email alerts and if they see a property that is poorly marketed by an agent then they could easily be put off from listing with that agent.

It’s the biggest database in Australian real estate – Use it.

REA has the biggest real estate database within Australia & they have hundreds of thousands of people who have subscribed to receive email alerts when new listings come onto the market within their chosen criteria.

Realestate.com.au include the first email notification via their email alert service at no extra cost to the agent. It’s part of the subscription fees & is a very affective part of an agent’s marketing strategy for matching properties to suitable buyers.

Now, if an agent uploads a listing without the property photos & wants to access the REA’s database to re-send the property details out with photos now uploaded, they have to pay (normally hundreds of dollars) to send out one of REA’s e-Brochures.

Even though you could always pay to re-send the property out to REA’s database via the e-Brochure in an attempt to try to rectify the initial mistake, you’ll never get a second chance to create that great first impression.

No matter what the circumstances, an agent should ‘never’ upload a listing onto realestate.com.au without photos of the property.

Quick Tip: To get the greatest exposure for your listing as it is emailed out as an email alert to the REA database, make sure you set your price guides within the admin section as far apart as you feel that you comfortably can without misrepresenting the price.

This will allow you to broaden your marketing out to potential buyers in a lower price range who may end up deciding to increase their spending range and/or market to buyers in a higher price bracket that may consider reducing the amount they want to spend on a property.

But, make sure you reset the price range within the system within the first week after the first email alert has been sent, as by this time you’ll probably have direct feedback from buyers and you should have an even better indication of the properties real price point in the market.

Obviously, use your common sense, sending an $800,000 listing to buyers with $300,000 to spend isn’t going to win you any friends.

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Google, REA & Domain – What’s The Deal?

There’s been a lot of speculation about why REA & Domain haven’t uploaded listings onto Google Maps real estate search as yet & I believe the main reason why is Money.

Reading between the lines Google, REA & Domain could stand to make a lot of money out of this deal. My theory is that a deal could be happening based around an Adsense style commission paid to REA & Domain.

Google makes most of its money through Pay Per Click advertising.

As PPC advertising became more & more popular Google ended up with more ads than ad impressions simply because people rarely searched past the first page on Google.

To solve this problem Google came up with Adsense. This enabled Google’s ads to appear on external websites by paying the website owner a percentage of the advertising revenue generated from their site.

Since launching real estate search on Google Maps, Google have been able to expand their potential online advertising space at the mind blowing rate of approx. 1 million pages.

For example, when you click on any one of the listings on Google Maps & then click the More Info link you’ll see 4 tabs – Overview, Details, Photos & Web Pages.

On each of these pages there is a vacant area to the right or at the bottom that is just screaming out for the Sponsored Links to appear.

If you look closely on the Web Pages page you’ll notice that as more sites feed their listings on, more Web Pages links like Homehound, MyHome, the agents website, etc appear down the page. This automatically expands the currently vacant area on the right hand side of this page. Just waiting for Google to turn on the Sponsored Links switch.

At first I couldn’t understand why Google would display numerous feeds for the one listing but now I get it.

The whole thing is a brilliantly devised concept by Google to expand their PPC advertising space. They’ve even designed it in such a way that they get 4 or 5 pages of advertising per property listing.

With Google reporting hundreds of thousands of listings being uploaded since the launch that adds up to approx. 1 million pages that they can now advertise on, with a lot more on their way as they roll this concept out globally.

And with total control over where they place their sponsored links Google will want every listing they can get. That’s why Google won’t charge agents to upload their listings & it’s also the reason why they will allow private sellers.

When you think about it REA & Domain have virtually all the online listings in Australia & getting a feed from them would be extremely lucrative to Google & will add millions of extra pages to their site, so it makes sense that Google will probably pay an Adsense style of commission to REA & Domain to have their listings feed.

So all I’m wondering now is what’s the deal? And how much more money do REA & Domain stand to make out of real estate agents’ listings?

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Dumb and Dumber Real Estate Awards 2008

Well what a year it has been, with just about every major company in the real estate and classifieds market vying for entry into this years awards.

So how do you make our dumb and dumber awards? Well quite simply, you make a schoolboy mistake, try to cover something up or worse still knowingly do something that is so obviously dumb to everyone else aside from your inner sanctum.

So here is our list for this year, enjoy!

1. WINNER – REA Group – Realestate.com.au

What do you do when one of your email servers have hundred’s of thousands’s of property email enquiries stuck and not delivered for months and months on end to real estate agents battling through tough times? Well for starters some bright spark decided we will just deliver them to agents who had no clue of the age of the emails! Once the story broke here on business2.com.au REA then went into damage control and placed a note in agent admin and then later sent out an email explaining the situation to unsuspecting agents. This left agents embarrassed – their reputations tarnished and having to apologise to ten’s of thousand’s of enquirers.

REA offered a heartfelt apology, discussed compensation, but decided to just weather the storm and continue business as usual. REA’s reputation for care has never been worse and will take a hell of a lot of work to win back agents trust. More price rises to come will not help their cause. Fluffy promotional emails will not do anything either, hard work, improved customer service and some humility will help.

2. RUNNER UP – PBL & Microsoft

Get a photo op with a bunch of Steve Jobs wannabes on launch, spend ten’s of millions of dollars marketing a website with out-of-date and sold listings, less than 30% of your rivals listings (and the same data), do buddy deals with a handful of the major franchise groups along with the worst real estate interface to come out of the 21st century and what do you get? Well you get them running scared and selling it off in 12 months for less than 3% of what they put into it. Still it has to be one of his better deals since he took over from daddy. If you want to know how NOT to build and launch a real estate portal, note the myhome.com.au debacle. The new owners are trying their best and have really got back to basics. May be worth the try now!

3. Major Telcos

Put together pathetic customers service, disgraceful data plans, slow networks and you have yourself a major Telco. Telstra may have the best wireless Internet in Australia, but it has the most expensive – restrictive plans around and Optus is not much better. It pays big time to look around. Maybe Telstra should spend some time and money on the people that make them money rather than trying to protect their monopoly. Optus does not fare much better and you only have to look into the Whirpool forums to see how many people loath their Telcos.

4. The Financial Meltdown

Oh, how we were once impressed by our finance market friends driving their Maserati’s and Porsches, how we listened to their amazing insights into how the money markets worked, how impressed we were about how they speculate and how their models make everyone rich and successful. Turns out they were all pretty much clueless, having fancy degrees on a wall means nothing if you don’t have real world smarts. If making money is your only goal then you will eventually fail, problem is – this time around everyone suffered.

It is ok to strive for an open market economy, but should mum and dads around the world have to bail them out when it all goes pear-shaped?

5. Get it ‘FREE’ Mobile Domain

SMS property alerts on your mobile, great idea and absolutely free – well free as in 0.55 cents an SMS. Ooops sorry forgot to mention that! ACCC noted this and slapped Fairfax over the knuckles.

6. REA’s Peak Industry Body

Way way back in March 2007 (nearly 2 years ago, REA setup ‘The Peak Industry Body’, this was no doubt an effort to ‘connect’ with you, ‘Joe the Plumber’, meeting ‘at least’ 6 times a year would equate to around 24 meetings so far. I think each meeting ended with a Hollowmen ’steady as she goes approach’ because unless I am mistaken nothing has ever come out of this – except continual price rises :)

7. Internet Explorer

To every single software/website or so called IT expert that only works in Internet Explorer or in the latter case only only allows you to use IE6, hang your heads in shame. Every time I use Internet Explorer I am frustrated, whether it is testing sites in IE6 or 7 and now IE8.

The latest debacle for Internet Explorer came just a few days ago.

The vulnerability could allow remote code execution if a user views a specially crafted Web page using Internet Explorer. Users whose accounts are configured to have fewer user rights on the system could be less impacted than users who operate with administrative user rights. This security update is rated Critical for Internet Explorer 5.01, Internet Explorer 6, Internet Explorer 6 Service Pack 1, and Internet Explorer 7.

Basically anyone could access your PC and take anything they liked. Microsoft stated that it is always looking at ways to improve their product, no, they are always looking at ways to get it to at least work. One friend of mine lost $4,800 just yesterday and is scrambling to get it back because someone hacked their PC.

So free yourself from the train wreck of a browser which is Internet Explorer and jump with Firefox, Opera, Safari or Google Chrome and leave, buggy, slow, insecure software behind. If your software provider can’t cut it, then leave them behind as well.

Note: Also read some reviews on anti virus software and get it installed on all pc’s.

8. Why are we waiting?

Google needs to get its act together and release a solution that the whole market is waiting for. Every day I am asked the question and each day I have no answer. I know they are working on it – but come on guys and girls. Worldwide the advertisers market for a stand-alone real estate website from Google would be worth billions and billions of dollars of new advertising revenue.

9. Yellow Pages

Time to get a new advertising campaign, no one really cares about you any more and the campaigns warning us of impending financial gloom if we do not advertise with you just don’t cut it any more. Rising costs, hundreds of thousands of books dumped in rubbish bins or left rotting in the rain – and a business model that just plain sucks. And don’t get me started on Yellow Pages Online.

10. Newspapers

I love newspapers, I really do, they serve a great part of discussion in our community, but if you think articles about Nicole Kidman’s lips or Brad and Angelina are going to lift your readership think again. Newspapers need to rebuild their classifieds to suit a new market. Once upon a time agents pushed newspaper advertising for them, only a few do now and the market is getting smaller by the day. Keep this up and classified newspapers are finished. Simple test, get two people, one in a newspaper and one online to find a 3 bedroom 2 bathroom property in Wagga Wagga.

Solution?
1. Rebuild your classifieds for ease of use.
2. Offer annual subscriptions at a loss to build base readership – $10.
3. Get into real property journalism that gets people talking. (not paid for fluff promos)

11. New Real Estate Portals

So you want to help agents get away from REA and Domain? No you don’t, you want to make money and sell out to one or the other once you have some success. Oh and $10,000 you have committed does not build you a national portal – not even built off shore. So, stop telling me you care and how exciting your product is and do the hard yards, start local and build out, and your systems had better be good!

12. Kevin Rudd

Oh Kevin you had us all, you promised so much, you work long hours and impress us with grandiose words like ‘education revolution’. Here’s the thing, deep down inside you know you are boring, we do too, but we knew that already, we just want you to make a difference, we want some bold initiatives – not only for this industry but for Australia. In 2009 there is to be no more buck passing, no more ‘we are not immune’.

We didn’t know what cards you had, we thought it must have been good, 3 deuces in the hand? A straight? A full house? A flush? A straight flush? If we find out all you had was a piddly small pair – you will be out with the bathwater. So get down and dirty, make some bold reforms and get this country back on track.

13. Printed Local Property Guides

Every week about 24 local newspapers are dumped on our doorstep (we only have 12 apartments) and every week about 23 of them end up in the trash. You all thought it was a great idea to launch a property guide. How wrong it has all turned out to be. I will give you all less than 12 months. When vendors clearly say no to agents about advertising in local newspapers you know you are in trouble, my bet is that you will keep thinking you can turn it around.

14. Agent Websites

I spent a day trawling through agent websites randomly a few days ago. I looked at over 500 sites. Ouch, apart from seeing about 100 websites that are exactly the same (template sites), so many do not work in all major browsers. Here is a hint, if newspapers are no longer viable in this climate for marketing, where is your differentiator? Yes its your website! If you have a good one, then let every vendor know about it and ask them to compare. If you don’t – then you only have yourself to blame.

15. Vanity Blogging

Everyone is getting into blogging and you should be too. However steer clear of chest thumping and telling everyone how wonderful you and your company are – because no one is listening. Write about what you know and your opinions on the market, promote local businesses and get everyone involved. Welcome dissent, as long as it is not abusive or profane – promote it.

16. Vanity Boards

If agents need a pointer as to why some people think sign boards at the front of homes for sale and rent are more about the promoting real estate agents than the properties they are promoting then look no further than those ‘look at me boards’ promoting massive pictures of agents and in most cases nothing about the property. Ok, we get it, you absolutely love yourselves and it is cheaper than billboards but just let it go, the will to want to do it, should be enough of a sign that you have lost the plot.

17. Channels 7, 9,10

So you have your own little ratings system which bears no semblance to actual figures (good to keep that ad revenue coming in) however you are all finished unless you adapt. Showing old series just doesn’t cut it (a lot of people download the new series anyway), blatant chest thumping is so 1980’s and no innovation means a slow grinding death. Think about digital, get together, innovate with set top boxes supported by all and create a new market for direct localisation of ad serving.

18. Advertising Agencies

If you want to know who NOT to listen to when it comes to marketing your products or services just look at advertising agencies. I had a taste of them in the late 90’s and thought I would go through the process again, hoping they had learnt something about the Internet since then. I am not going to name the agencies, but if the group I met are any indication, stay well away, save your money and do it yourself!

19. James Packer

James oh James, what a business you inherited, tv networks, magazines, prime Internet locations, casinos and the list goes on. Here’s an idea, lets build a business our family empire will be proud of, lets dump just about everything we have built over the years and just get into gambling. What a noble business to be in and what a time to do it? We never cared to much about how rich you were, we liked Kerry, he was like one of us, we loved his stories (even if they were myths) and we liked you. If all you want to do is make money – then good luck to you – but you only have a few billion left buddy!

20. Mobile Agents Angst

So you have a local competitor that does not have an office (road warrior) – get over it. This is the 21st century and mobile agents working from home or on the road are going to be a lot more common over the coming years. If you use your office as a springboard to connect with vendors and buyers then you have nothing to worry about.

21. Real Estate Institutes

Can someone tell me what these organisations actually do?

A Merry Christmas and a Happy New Year to all of our readers, see you all again in 2009!

9 Comments »

Ninemsn goes with Domain

News has been coming thick and fast. It is Domain’s turn now. Ninemsn has signed an exclusive deal to carry domain.com.au’s listings starting from Monday the 1st of December.

From my understanding REA did not renew the deal which saw them paying Ninemsn for traffic, much like any advertising deal. Whilst this is not a bad deal for domain (and agents) and will increase traffic to their website, I still don’t see Ninemsn as the beast it used to be and therefore it may only have a minimal impact on traffic.

Having said that Ninemsn still do have a large visitor count, especially with people that do not know how to change their default home page.

Domain also has a deal with Ebay.com.au and Justlisted.com.au (remember them?)

Would be interesting to know where my readers actually go to view their news. Do you go to Ninemsn.com.au?

17 Comments »

If you can’t beat em……

The REA Group have announced an alliance with Realestate.co.nz hot on the heels of announcing the withdrawal of allrealestate.co.nz. This means all traffic from allrealestate.co.nz will be pushed to realestate.co.nz.

There seems to be back pats all round on this one. I do wonder how this will help agents in New Zealand as my maths tells me more competition = better service = cheaper prices and of course more innovation.

I don’t yet know how this model works and what incomes REA do get from this deal, but it will probably be a % of revenue. Or maybe they will just pump the fees up now there is less competition.

Here is the press release:

14 November 2008

The REA Group and Realestate.co.nz Ltd
Form Alliance in New Zealand

The REA Group and Realestate.co.nz Ltd have formed an alliance. Under the terms of the alliance, the REA Group will close its residential portal (allrealestate.co.nz) on 30 November 2008 and direct its traffic to realestate.co.nz.

The alliance gives realestate.co.nz access to the more than 9.7 million unique browsers a month*–including more than 4 million in Australia alone–who use the REA Group’s international network of real estate websites. These browsers will be able to access realestate.co.nz from a tab on the home page of every REA Group portal and from the map of New Zealand on the REA Group websites.

Alistair Helm, CEO of realestate.co.nz, said:
“This alliance is great news for New Zealand’s real estate agents and consumers; because together with the REA Group we can run a much stronger real estate web portal than if we continued to compete as two separate portals. We believe this will mean a more efficient and cost competitive solution for the real estate industry as compared to all other media options.”

Shaun Di Gregorio, General Manager–Emerging Business Group, of the REA Group, said:
“We expect our alliance with Realestate.co.nz will better serve the country’s real estate agents and consumers–and buyers overseas who are interested in New Zealand property. We have decided that in the long term it doesn’t make business sense for us to operate our own residential real estate site in the country.”

The REA Group will continue to operate unchanged its New Zealand commercial real estate portal, realcommercial.co.nz.

About the Realestate.co.nz
Realestate.co.nz Ltd is a Joint venture company owned in equal shares by The Real Estate Institute of New Zealand (REINZ) and Property Page (NZ) Ltd, a company owned by 6 of the largest real estate companies. The website is the most comprehensive website for real estate in NZ with over 112,000 listings, attracting over 90% of all licensed real estate offices to utilise the website which reaches an audience of over 260,000 unique browsers per month.**

About the REA Group
The REA Group, headquartered in Melbourne, operates Australia’s most popular real estate websites. In total, it publishes 22 websites and eight print publications in 10 countries. The REA Group had revenues of AUD$156m in FY 2008, has more than 9.7 million unique visitors each month* and is profitable. As a listed company on the Australian Securities Exchange (REA), realestate.com.au Ltd operates as an independent entity.

Your thoughts?

3 Comments »

Job Vacancy – Realestate.com.au CEO

REA Group today announced the departure of CEO and Managing Director – Simon Baker, effective immediately. Chief Financial Officer Georg Chmiel has been appointed as acting CEO until a replacement is announced.

This comes as a little bit of a shock, I honestly thought Simon would be around until he was poached by another company. The Chairman of REA Group Richard Freudenstein said,

“Over the past seven years REA has grown from a single Australian website into a world-leading online property company, with operations in 10 countries and publishing 22 websites and 8 print publications. Now the Board feels it is time for new leadership to take the business to the next level. The Board would like to thank Simon for his contribution to this success and we wish him well in his future endeavours.”

This announcement comes on top of some pretty impressive results. REA’s results for the fiscal year ended in June are astonishingly good.

- Revenue of between $152 million and $156 million (up by 41% to 46%)
- EBITDA of between $35 million and $37 million (up by 49% to 57%)
- More than 22,400 paying agents as at 30 June 08 (up by 5,400 paying agents from 30 June 07)

The New Replacement
Well if you look at the above figures, it is a pretty big ask. My guess if the board want to continue with this growth, then the next CEO will last less than 12 months, as I cannot see that % of growth continuing.

Simon Baker
I have dealt with Simon Baker on a number of occasions over the years and whilst we disagreed on a range of issues, he has always been available for a chat. I wish him well in his future endeavours. He will have leave big shoes and even higher expectations for his successor.

28 Comments »