Many agents logging into RPData.com today have had trouble and it appears it may have been caused by a $15 domain renewal issue.
This is the page that many people seen although others had their browser time out and show unable to connect messages.
Network Solutions is a domain registrar and the domain rpdata.com is registered through them.
A quick whois brought up the following information:-
Domain Name: RPDATA.COM
Registry Domain ID:
Registrar WHOIS Server: whois.networksolutions.com
Registrar URL: http://www.networksolutions.com/en_US/
Updated Date: 2014-05-25T00:00:00Z
Creation Date: 1997-05-21T00:00:00Z
Registrar Registration Expiration Date: 2019-05-22T00:00:00Z
Registrar: NETWORK SOLUTIONS, LLC.
Registrar IANA ID: 2
Registrar Abuse Contact Email: email@example.com
Registrar Abuse Contact Phone: 800-333-7680
Domain Status: clientTransferProhibited
Registry Registrant ID:
Registrant Name: RPData Pty Ltd
Registrant Organization: RPData Pty Ltd
Registrant Street: 6 Eagleview Pl
Registrant City: Eagle Farm
Registrant State/Province: Qld
Registrant Postal Code: 4009
Registrant Country: AU
Registrant Phone: +61-7-3114-9999
Registrant Phone Ext:
Registrant Fax: +61-7-3114-9900
Registrant Fax Ext:
Registrant Email: netadmin@RPDATA.COM
Registry Admin ID:
Admin Name: Latter, Ian
Admin Organization: null
Admin Street: Cnr Bonney Ave and Junction Rds Clayfield
Admin City: Brisbane Qld 4011
Admin State/Province: **
Admin Postal Code: **
Admin Country: AU
Admin Phone: +61-7-3857-4411
Admin Phone Ext:
Admin Fax: +61-7-3857-4896
Admin Fax Ext:
Admin Email: netadmin@RPDATA.COM
Registry Tech ID:
Tech Name: Latter, Ian
Tech Organization: null
Tech Street: Cnr Bonney Ave and Junction Rds Clayfield
Tech City: Brisbane Qld 4011
Tech State/Province: **
Tech Postal Code: **
Tech Country: AU
Tech Phone: +61-7-3857-4411
Tech Phone Ext:
Tech Fax: +61-7-3857-4896
Tech Fax Ext:
Tech Email: netadmin@RPDATA.COM
Name Server: NS2.CONEXIM.COM.AU
Name Server: NS.CONEXIM.COM.AU
DNSSEC: not signed
URL of the ICANN WHOIS Data Problem Reporting System: http://wdprs.internic.net/
>>> Last update of whois database: Sun, 25 May 2014 20:41:43 UTC <<<
And on the page it asked me if I wanted to renew the domain !!!
If I am correct, and I believe I am according to the whois from Network Solutions it appears that the domain was due for renewal on the 22/05/14 and they have missed paying the renewal and on the 25th it automatically changed the dns settings and it no longer pointed to the rpdata.com.
Whether you got effected, how you got effected and for how long was determined by what dns server your network used.
I rang RPData support who confirmed that they have been getting lots of calls and they told me it was a caching issue with my isp and it was being update and would be online soon. Well I guess that was sort of the truth of it. Once they paid the renewal then the dns has to populate out to the world..
Very embarrassing but they are not the first large company to forget to pay a $15 domain renewal!
Were you effected ??